Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, this Refund Policy is a legally binding document that establishes the relationship between you, as a customer, and Navaan.co, as the service provider. It outlines how and under what conditions we will provide refunds for services purchased.
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As Navaan.co primarily offers digital and strategic services, we do not offer refunds once a project has been initiated or services have been rendered.
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This policy helps clarify expectations and limits liability in situations where clients may request a refund for delivered or in-progress services. While we are committed to client satisfaction, refunds are not issued except in specific, pre-agreed circumstances.
What to include in the Refund Policy
Generally, our Refund Policy addresses the following:
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No Refunds on Digital Services: Once work has started or digital deliverables have been shared, all payments are considered final and non-refundable.
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Exceptions: Refunds may be issued only in cases where:
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The service was never initiated and a written cancellation request is submitted within 7 calendar days of purchase.
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A duplicate or erroneous payment was made.
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Subscriptions (if any): For recurring services, cancellation must occur at least 72 hours before the next billing cycle to avoid charges.
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Process: Any refund requests must be submitted in writing to support@navaan.co with relevant documentation.
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Processing Time: Approved refunds (if applicable) will be processed within 7–10 business days to the original payment method.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at: hello@navaan.co